Privacy Policy

Last updated: [October 2025]

The protection of your personal data is a key element in the relationship of trust that we establish with our clients, prospects, and visitors.

In the context of using the services available on its websites, mobile sites, and mobile applications, Eudonet may collect and process personal data concerning you.

This policy applies to all practices implemented across the Eudonet website:

The processing activities carried out comply with:

  • the French Data Protection Act of January 6, 1978, as amended,
  • the General Data Protection Regulation (GDPR – EU 2016/679),
  • and Law 25 in Quebec (Canada).

To ensure the proper application of these rules, Eudonet has appointed a Data Protection Officer (DPO), the main point of contact with the CNIL and its international counterparts. Eudonet websites may contain links to third-party sites. Their data protection practices are governed by their own policies, which we encourage you to review

01. What data do we collect?

We adhere to the principle of minimization only collecting data that is strictly necessary.

Directly Provided Data

  • Identification data: Name, surname, company, job title.
  • Contact details: Postal address, email, phone number.
  • Professional data: Industry, expressed needs.
  • Commercial data: Services used, event registrations, loyalty programs, satisfaction surveys.

Automatically Collected Data

  • Connection data: IP address, logs, browser type.
  • Usage data: Pages visited, user journey, clicks.
  • Cookies & trackers: Managed via Axeptio (consent), Hotjar, Microsoft Clarity, Google Ads, Bing Ads, Facebook Ads, LinkedIn Ads.

Contractual Relationship Data

  • Interaction history: Support requests, customer service exchanges.
  • Financial data: Billing, payment methods.

We do not collect sensitive data (health, political opinions, etc.) unless required by specific legal obligations.

02. How do we use your data?

Your personal data enables us to:

  • Respond to your requests (contact forms, demos, support).
  • Manage contractual relationships if you are a client.
  • Send commercial communications & newsletters (with prior consent).
  • Register you for events, webinars, or loyalty programs.
  • Improve our products & services (surveys, feedback).
  • Conduct statistical & marketing analyses (via Hotjar, Clarity, ad campaigns).
  • Tailor offers to your interests.
  • Fulfill legal obligations (security, billing, compliance).

03. How long do we retain your data?

  • Prospects: 3 years after the last contact.
  • Clients: duration of the contractual relationship + 5 years.
  • Cookies and trackers: up to 13 months.
  • Consent via Axeptio: 6 months (then renewed).
  • Technical logs: up to 12 months.

Certain data may be retained for a longer period if required by law (e.g., invoicing)

04. Who has access to your data?

Your data may be accessed by:

  • Authorized Eudonet teams (marketing, support, IT, customer relations)
  • Eudonet subsidiaries (France, Canada, UK, Belgium, Switzerland) for commercial collaboration.
  • Our technical service providers: Scaleway SAS (hosting), email solutions, CRM, analytics, digital advertising
  • Administrative or judicial authorities, where required by law

All providers are bound by strict confidentiality and security obligations.

05. How do we protect your data?

We implement technical and organizational safeguards, including:

  • Encryption of sensitive data
  • Access controls & regular audits
  • Secure backups & vulnerability testing
  • Access logging & monitoring

In the event of a data breach, we will notify affected individuals and competent authorities (e.g., CNIL).

06. Your rights under GDPR & Law 25

In accordance with the GDPR, the French Data Protection Act, and Law 25, you have the following rights:

  • Access your data
  • Rectify inaccuracies
  • Erase your data (right to be forgotten)
  • Restrict processing
  • Object to processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time

You may also file a complaint with the relevant authority: CNIL (France), Office of the Privacy Commissioner of Canada, etc…

07. How to exercise your rights

You can assert your rights by:

  • Email: dpo@eudonet.com
  • Postal mail: Eudonet – Data Protection Officier
    Smartpark, 11 avenue Dubonnet – 92400 Courbevoie – France

For certain services (user account, newsletters, complaints), you may exercise your rights directly online.

You may unsubscribe from newsletters at any time by clicking the unsubscribe link in any email.

Note: certain data is essential to access specific services. Objecting to their processing may limit your access to these features.