CCI Brabant Wallon

Faced with our needs, the Eudonet team mastered the specifications by going even further in meeting each requirement.

Céline Squélart, Director of CCIBW

We issued a call for proposals from local or Belgian service providers. Eudonet was suggested to us by Belgian Chambers (the federation of Belgian Chambers of Commerce), which had recently successfully implemented their CRM.We chose Eudonet for the alignment of its core functionalities with our activities as a Non-Profit Association and for the adaptation of specific features to our Chamber of Commerce operations. The language of professional organizations was shared, and there was a clear understanding of our needs and the solutions provided. There was no doubt that Eudonet would be our CRM.In response to our requirements, the Eudonet team fully grasped the specifications and went even further in meeting each expectation. From the moment we saw the solution demonstration, the relationship with the two CRM experts, Denis and Marc, was excellent. Throughout the analysis workshops, development, testing, training, and up to the Go Live phase, the quality of the relationship continued to improve. And it still does today.

Céline Squélart, Director of CCIBW

Without hiding the scale of the project from our employees, we formed a group of three ‘key users’: the management, for their 360° view of the activities, and the two individuals who had a comprehensive understanding of customer relations and the most significant operations. Each employee was able to describe their processes, expectations, and needs. Everyone participated in workshops related to their respective roles, which familiarized them with the new tool that awaited them… It already belonged to them.The management created a ‘usage bible’ that supplemented the standard manual provided by Eudonet. These bibles translated the terms from the old system to the language of the new tool and explained the usefulness of each field and step. Additionally, every user question was centralized and turned into tutorials that were subsequently shared with all users.With the Eudonet teams, we identified two major phases in the project: the necessary developments and the less urgent ones. While the second phase was hindered by the COVID-19 health crisis, it did not affect the basic functioning of CCIBW. Due to financial prudence, we postponed these ‘convenience’ developments. As the saying goes, ‘nothing happens by chance.’ Our previous database was in a closed network. If we had not initiated, developed, and integrated the project on time, no employee would have been able to work remotely during the lockdown. With Eudonet, it only took an afternoon for CCIBW employees to become operational from home.

Céline Squélart, Director of CCIBW

The time-saving aspect is among the primary benefits of Eudonet and applies to many of our daily tasks: managing event and training registrations, membership and partnership management, activity reporting, and more. Many of our tasks are made easier, centralization is reliable, and we gain efficiency in client relationships. Eudonet has even had a beneficial effect on invoicing for CCIBW’s services. Previously, we had to perform double encoding. Today, batch invoicing easily saves the user a full day. We are eagerly awaiting phase 2 of our project!”

Céline Squélart, Director of CCIBW