{"id":36300,"date":"2026-07-10T13:29:04","date_gmt":"2026-07-10T13:29:04","guid":{"rendered":"https:\/\/www.eudonet.com\/?post_type=ebook&p=36300"},"modified":"2026-07-10T13:29:04","modified_gmt":"2026-07-10T13:29:04","slug":"livre-blanc-crm-secteur-public","status":"publish","type":"ebook","link":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/","title":{"rendered":"R\u00e9ussir son projet CRM dans le secteur public : guide complet et cahier des charges"},"featured_media":36309,"template":"","meta":{"_acf_changed":false},"sectors":[60],"solutions":[55],"class_list":["post-36300","ebook","type-ebook","status-publish","has-post-thumbnail","hentry"],"acf":{"author_name":"Nicolas Huynh","author_link":"","author_photo":36302,"author_bio":""},"yoast_head":"\nLivre blanc CRM secteur public : guide et cahier des charges | Eudonet<\/title>\n<meta name=\"description\" content=\"T\u00e9l\u00e9chargez le livre blanc Eudonet : guide projet et cahier des charges pour r\u00e9ussir votre CRM dans le secteur public en 2026.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9ussir son projet CRM dans le secteur public : guide complet et cahier des charges\" \/>\n<meta property=\"og:description\" content=\"T\u00e9l\u00e9chargez le livre blanc Eudonet : guide projet et cahier des charges pour r\u00e9ussir votre CRM dans le secteur public en 2026.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/\" \/>\n<meta property=\"og:site_name\" content=\"Eudonet\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/07\/113-reussir-son-project-crm-dans-le-secteur-public-cover.png\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"505\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/\",\"url\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/\",\"name\":\"Livre blanc CRM secteur public : guide et cahier des charges | Eudonet\",\"isPartOf\":{\"@id\":\"https:\/\/www.eudonet.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/07\/113-reussir-son-project-crm-dans-le-secteur-public-cover.png\",\"datePublished\":\"2026-07-10T13:29:04+00:00\",\"description\":\"T\u00e9l\u00e9chargez le livre blanc Eudonet : guide projet et cahier des charges pour r\u00e9ussir votre CRM dans le secteur public en 2026.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#primaryimage\",\"url\":\"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/07\/113-reussir-son-project-crm-dans-le-secteur-public-cover.png\",\"contentUrl\":\"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/07\/113-reussir-son-project-crm-dans-le-secteur-public-cover.png\",\"width\":850,\"height\":505,\"caption\":\"Livre blanc CRM secteur public : guide et cahier des charges | Eudonet\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.eudonet.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"R\u00e9ussir son projet CRM dans le secteur public : guide complet et cahier des charges\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/#website\",\"url\":\"https:\/\/www.eudonet.com\/fr\/\",\"name\":\"Eudonet\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.eudonet.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#local-main-organization-logo\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"Eudonet\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Livre blanc CRM secteur public : guide et cahier des charges | Eudonet","description":"T\u00e9l\u00e9chargez le livre blanc Eudonet : guide projet et cahier des charges pour r\u00e9ussir votre CRM dans le secteur public en 2026.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/","og_locale":"fr_FR","og_type":"article","og_title":"R\u00e9ussir son projet CRM dans le secteur public : guide complet et cahier des charges","og_description":"T\u00e9l\u00e9chargez le livre blanc Eudonet : guide projet et cahier des charges pour r\u00e9ussir votre CRM dans le secteur public en 2026.","og_url":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/","og_site_name":"Eudonet","og_image":[{"width":850,"height":505,"url":"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/07\/113-reussir-son-project-crm-dans-le-secteur-public-cover.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/","url":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/","name":"Livre blanc CRM secteur public : guide et cahier des charges | Eudonet","isPartOf":{"@id":"https:\/\/www.eudonet.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#primaryimage"},"image":{"@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#primaryimage"},"thumbnailUrl":"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/07\/113-reussir-son-project-crm-dans-le-secteur-public-cover.png","datePublished":"2026-07-10T13:29:04+00:00","description":"T\u00e9l\u00e9chargez le livre blanc Eudonet : guide projet et cahier des charges pour r\u00e9ussir votre CRM dans le secteur public en 2026.","breadcrumb":{"@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#primaryimage","url":"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/07\/113-reussir-son-project-crm-dans-le-secteur-public-cover.png","contentUrl":"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/07\/113-reussir-son-project-crm-dans-le-secteur-public-cover.png","width":850,"height":505,"caption":"Livre blanc CRM secteur public : guide et cahier des charges | Eudonet"},{"@type":"BreadcrumbList","@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.eudonet.com\/fr\/"},{"@type":"ListItem","position":2,"name":"R\u00e9ussir son projet CRM dans le secteur public : guide complet et cahier des charges"}]},{"@type":"WebSite","@id":"https:\/\/www.eudonet.com\/fr\/#website","url":"https:\/\/www.eudonet.com\/fr\/","name":"Eudonet","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.eudonet.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/livre-blanc-crm-secteur-public\/#local-main-organization-logo","url":"","contentUrl":"","caption":"Eudonet"}]}},"metadata":{"copied_media_ids":["a:0:{}"],"referenced_media_ids":["a:1:{i:0;i:36309;}"],"_edit_lock":["1784558555:33"],"_edit_last":["18"],"_wpml_word_count":["951"],"_wp_page_template":["default"],"ebook_title":["R\u00e9ussir son projet CRM dans le secteur public : guide complet et cahier des charges"],"_ebook_title":["field_ebook_title"],"ebook_text":["<span data-contrast=\"auto\">Nouvelle mandature, exigences citoyennes en hausse, cadre r\u00e9glementaire qui se durcit : 2026 impose au secteur public de structurer sa donn\u00e9e pour piloter, d\u00e9cider et rendre compte. Ce livre blanc vous donne la m\u00e9thode pour construire un projet CRM align\u00e9 sur vos enjeux, et le cahier des charges pr\u00eat \u00e0 l'emploi pour lancer votre consultation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n<ul>\r\n \t<li><span data-contrast=\"auto\">Cadrer votre projet CRM autour de b\u00e9n\u00e9fices m\u00e9tier concrets<\/span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\">\u00a0<\/span><\/li>\r\n \t<li><span data-contrast=\"auto\">Identifier les cas d'usage prioritaires<\/span><span data-ccp-props=\"{"134233117":false,"134233118":false,"335559738":0,"335559739":0}\">\u00a0<\/span><\/li>\r\n \t<li><span data-contrast=\"auto\">Formaliser un cahier des charges complet<\/span><\/li>\r\n<\/ul>"],"_ebook_text":["field_ebook_text"],"ebook_caption":["Un guide en 2 parties pour cadrer votre d\u00e9marche CRM et structurer votre consultation pens\u00e9e pour les collectivit\u00e9s, administrations, op\u00e9rateurs publics et organismes consulaires. "],"_ebook_caption":["field_ebook_caption"],"ebook_form_title":[""],"_ebook_form_title":["field_ebook_form_title"],"ebook_form":["2633"],"_ebook_form":["field_ebook_form"],"resource_featured_image":[""],"_resource_featured_image":["field_resource_featured_image"],"_elementor_edit_mode":["builder"],"_elementor_template_type":["wp-post"],"_elementor_version":["3.33.6"],"_elementor_data":["[{\"id\":\"7c885ca5\",\"elType\":\"container\",\"settings\":{\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"3d5384c3\",\"elType\":\"widget\",\"settings\":{\"title\":\"Pourquoi t\\u00e9l\\u00e9charger ce livre blanc ?\",\"items\":[{\"_id\":\"ba394c1\",\"title\":\" Structurez votre d\\u00e9marche avant de choisir un outil\",\"short_description\":\"D\\u00e9jouez les pi\\u00e8ges classiques (projet purement technique, p\\u00e9rim\\u00e8tre flou, absence de sponsors) et construisez un cadrage clair : enjeux, cas d'usage prioritaires, b\\u00e9n\\u00e9fices attendus, gouvernance. \"},{\"_id\":\"7c7eb16\",\"title\":\"Cadrez vos besoins fonctionnels et techniques\",\"short_description\":\"Un r\\u00e9f\\u00e9rentiel de besoins pr\\u00eat \\u00e0 l'emploi : GRU, protocole et \\u00e9lus, vie associative, d\\u00e9veloppement territorial, exigences RGPD, souverainet\\u00e9 et interop\\u00e9rabilit\\u00e9. \"},{\"_id\":\"68c3e15\",\"title\":\"Passez \\u00e0 l'action avec un cahier des charges consultable\",\"short_description\":\"Un document structur\\u00e9 pour cartographier votre existant, formaliser votre p\\u00e9rim\\u00e8tre cible et lancer votre consultation ou appel d'offres sans repartir de z\\u00e9ro. \"}],\"gallery\":[{\"_id\":\"f1b55fc\",\"image\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/113-reussir-son-project-crm-dans-le-secteur-public-carrousel-1.png\",\"id\":36310,\"size\":\"\",\"alt\":\"Livre blanc CRM secteur public : guide et cahier des charges | Eudonet\",\"source\":\"library\"}},{\"_id\":\"e72e701\",\"image\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/09-CRM-Gestion-salle-et-ressources-02.jpg\",\"id\":15841,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"}},{\"_id\":\"c588c1a\",\"image\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/09-CRM-Gestion-salle-et-ressources-03.jpg\",\"id\":15848,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"}}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"ebook_gallery\"},{\"id\":\"2a345e64\",\"elType\":\"widget\",\"settings\":{\"title\":\"Pourquoi structurer votre projet CRM maintenant ?\",\"text\":\"\\u00c9lections municipales, renouvellement des \\u00e9quipes en place, nouvelle doctrine d'achats num\\u00e9riques publics, mont\\u00e9e en puissance de l'IA dans les administrations : le secteur public est \\u00e0 la crois\\u00e9e de plusieurs trajectoires. Ce livre blanc vous aide \\u00e0 transformer ce momentum en r\\u00e9sultats concrets. \",\"items\":[{\"_id\":\"3e8b43b\",\"title\":\"Partez des b\\u00e9n\\u00e9fices m\\u00e9tier, pas des fonctionnalit\\u00e9s\",\"short_description\":\"Une plateforme CRM couvre la relation citoyen, le protocole, la vie associative et le d\\u00e9veloppement territorial. Le livre blanc d\\u00e9taille les 4 familles de cas d'usage et leurs b\\u00e9n\\u00e9fices mesurables : efficacit\\u00e9 op\\u00e9rationnelle, qualit\\u00e9 de service, pilotage budg\\u00e9taire, performance des \\u00e9quipes. \"},{\"title\":\"Structurez votre cahier des charges en toute rigueur \",\"short_description\":\"De la pr\\u00e9sentation de votre organisation \\u00e0 la reprise des donn\\u00e9es, en passant par le p\\u00e9rim\\u00e8tre fonctionnel cible et les exigences techniques : ce livre blanc vous guide poste par poste pour formaliser une consultation solide. \",\"_id\":\"6ed8bf3\"},{\"title\":\"Digitalisez dans un cadre conforme et durable \",\"short_description\":\"Ce contenu d\\u00e9crypte le cadre r\\u00e9glementaire actuel, \\u00e0 l\\u2019\\u00e8re du retour de l\\u2019IA et du retour en puissance de la souverainet\\u00e9 num\\u00e9rique. Il vous aide \\u00e0 en faire un levier de confiance plut\\u00f4t qu'une contrainte. \",\"_id\":\"cd6ec5e\"}],\"link_text\":\"T\\u00e9l\\u00e9charger le guide\",\"link\":{\"url\":\"#\",\"is_external\":\"\",\"nofollow\":\"\",\"custom_attributes\":\"\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"ebook_key_points\"},{\"id\":\"5909500c\",\"elType\":\"widget\",\"settings\":{\"variant\":\"pure-white\",\"title\":\"Questions Fr\\u00e9quentes\",\"questions\":[{\"_id\":\"dc807fe\",\"question\":\"\\u00c0 qui s'adresse ce livre blanc ?\",\"answer\":\"<p><span data-contrast=\\\"auto\\\">Il s'adresse aux organisations du secteur public, collectivit\\u00e9s territoriales, administrations, op\\u00e9rateurs publics, agences nationales, \\u00e9tablissements de sant\\u00e9, organismes consulaires. Il est con\\u00e7u en priorit\\u00e9 pour les directions g\\u00e9n\\u00e9rales, les \\u00e9lus, les directions du num\\u00e9rique (DSI\\\/AMOA) et les \\u00e9quipes op\\u00e9rationnelles impliqu\\u00e9es dans un projet CRM.<\\\/span><span data-ccp-props=\\\"{}\\\">\\u00a0<\\\/span><\\\/p><p>\\u00e9galement l'\\u00e9dition automatis\\u00e9e des conventions et facilite le suivi administratif.<\\\/p>\"},{\"question\":\"Quelle est la diff\\u00e9rence entre le guide projet et le cahier des charges ?\",\"answer\":\"<p><span data-contrast=\\\"auto\\\">Le livre blanc est construit en deux parties dissociables. La premi\\u00e8re est un guide projet pour cadrer votre d\\u00e9marche, identifier vos priorit\\u00e9s et objectiver la valeur attendue. La seconde est un cahier des charges type, pens\\u00e9 pour structurer votre consultation ou appel d'offres une fois votre projet cadr\\u00e9.<\\\/span><span data-ccp-props=\\\"{}\\\">\\u00a0<\\\/span><\\\/p><p>adaptation sans disruption de vos outils actuels.<\\\/p>\",\"_id\":\"d5824cb\"},{\"question\":\"Ce contenu est-il utilisable directement pour lancer ma consultation ?\",\"answer\":\"<p><span data-contrast=\\\"auto\\\">Oui. Le document inclut des conseils dans la r\\u00e9daction de votre cahier des charges couvrant tous les postes cl\\u00e9s d'une consultation CRM : pr\\u00e9sentation de l'organisation, \\u00e9tat des lieux, p\\u00e9rim\\u00e8tre fonctionnel cible, exigences techniques et de souverainet\\u00e9, projet de d\\u00e9ploiement, reprise des donn\\u00e9es, crit\\u00e8res d'\\u00e9valuation et canal d'achat. Vous pouvez l'adapter directement \\u00e0 votre contexte.<\\\/span><span data-ccp-props=\\\"{}\\\">\\u00a0<\\\/span><\\\/p>\",\"_id\":\"d9669f9\"},{\"question\":\"Comment Eudonet accompagne les projets CRM du secteur public ?\",\"answer\":\"<div class=\\\"flex gap-2 w-full sm:max-w-[850px] m-scrollable-horizontal\\\"><div class=\\\"w-full\\\"><div class=\\\"message_content_1332 anthropic anthropic-claude-4-2025-05-14 thinking-block-collapsed\\\"><p><span data-contrast=\\\"auto\\\">Eudonet est l'\\u00e9diteur fran\\u00e7ais de r\\u00e9f\\u00e9rence du secteur public avec des d\\u00e9ploiements chez des organisations comme les collectivit\\u00e9s territoriales, les agences ou les minist\\u00e8res. Notre plateforme est d\\u00e9velopp\\u00e9e et h\\u00e9berg\\u00e9e en France, conforme au RGPD, et con\\u00e7ue pour s'adapter dans la dur\\u00e9e aux enjeux du secteur public.\\u00a0<\\\/span><span data-ccp-props=\\\"{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}\\\">\\u00a0<\\\/span><\\\/p><\\\/div><\\\/div><\\\/div>\",\"_id\":\"57b2379\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"faq\"},{\"id\":\"519f0fa9\",\"elType\":\"widget\",\"settings\":{\"title\":\"Recommandations\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"ebook_related\"},{\"id\":\"8ccfe4\",\"elType\":\"widget\",\"settings\":{\"title\":\"\\u00c0 propos d\\u2019Eudonet\",\"text\":\"Votre autonomie technologique est la cl\\u00e9 de votre impact durable sur la soci\\u00e9t\\u00e9 : nous sommes un \\u00e9diteur SaaS fran\\u00e7ais ind\\u00e9pendant depuis plus de 25 ans. Eudonet est la plateforme technologique de r\\u00e9f\\u00e9rence de plus de 1500 organisations qui \\u0153uvrent pour le bien public : secteur public, enseignement sup\\u00e9rieur, institutions culturelles, associations professionnelles, caritatives et fondations.\",\"items\":[{\"title\":\"100% d\\u00e9di\\u00e9e\",\"short_description\":\"Nos solutions sont totalement con\\u00e7ues pour votre secteur d'activit\\u00e9.\",\"_id\":\"9b019f7\"},{\"title\":\"+25 ans d\\u2019expertise\",\"short_description\":\"au service des organisations qui oeuvrent pour le bien public.\",\"_id\":\"a14782d\"},{\"title\":\"S\\u00e9curis\\u00e9 et conforme\",\"short_description\":\"Une plateforme CRM souveraine, 100% fran\\u00e7aise et qui respecte le RGPD.\",\"_id\":\"5af0a8a\"},{\"title\":\"+200 collaborateur\\u2e31ices\",\"short_description\":\"en Europe et au Canada. Au service de l\\u2019engagement et de la performance.\",\"_id\":\"909f2fe\"}],\"image\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/about-ebook-fs8.png\",\"id\":2596,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"ebook_about\"},{\"id\":\"71211807\",\"elType\":\"widget\",\"settings\":{\"title\":\"Rejoignez les organisations qui font la diff\\u00e9rence\",\"background\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/cta-fs8-scaled.png\",\"id\":714,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"},\"link_text_1\":\"Prendre un RDV\",\"link_text_2\":\"Contacter notre \\u00e9quipe commerciale\",\"variant\":\"pure-white\",\"link_1\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/fr\\\/rdv\\\/\",\"is_external\":\"\",\"nofollow\":\"\",\"custom_attributes\":\"\"},\"link_2\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/fr\\\/contact\\\/\",\"is_external\":\"\",\"nofollow\":\"\",\"custom_attributes\":\"\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"call_to_action\"}],\"isInner\":false}]"],"_wpml_media_duplicate":["1"],"_wpml_media_featured":["1"],"_wp_old_date":["2025-09-06"],"_eael_post_view_count":["341"],"_elementor_page_settings":["a:1:{s:18:\"eael_ext_toc_title\";s:17:\"Table of Contents\";}"],"_eael_custom_js":[""],"_thumbnail_id":["36309"],"author_name":["Nicolas Huynh"],"_author_name":["field_custom_author_name"],"author_link":[""],"_author_link":["field_custom_author_link"],"author_photo":["36302"],"_author_photo":["field_custom_author_photo"],"author_bio":[""],"_author_bio":["field_custom_author_bio"],"ftp_typology":["18536"],"_ftp_typology":["field_ftp_typology"],"_yoast_wpseo_primary_sector":[""],"_yoast_wpseo_primary_solution":["55"],"_yoast_wpseo_content_score":["90"],"_yoast_wpseo_estimated-reading-time-minutes":["1"],"_yoast_wpseo_videositemap-rating":["0"],"_yoast_wpseo_title":["Livre blanc CRM secteur public : guide et cahier des charges | Eudonet"],"_yoast_wpseo_metadesc":["T\u00e9l\u00e9chargez le livre blanc Eudonet : guide projet et cahier des charges pour r\u00e9ussir votre CRM dans le secteur public en 2026."],"_yoast_wpseo_focuskw":["Livre blanc CRM secteur public : guide et cahier des charges"],"_yoast_wpseo_linkdex":["56"],"_yoast_wpseo_focuskeywords":[""],"_yoast_wpseo_keywordsynonyms":[""],"_elementor_controls_usage":["a:7:{s:13:\"ebook_gallery\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:3:{s:5:\"title\";i:1;s:5:\"items\";i:1;s:7:\"gallery\";i:1;}}}}s:16:\"ebook_key_points\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:5:{s:5:\"title\";i:1;s:4:\"text\";i:1;s:5:\"items\";i:1;s:9:\"link_text\";i:1;s:4:\"link\";i:1;}}}}s:3:\"faq\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:3:{s:7:\"variant\";i:1;s:5:\"title\";i:1;s:9:\"questions\";i:1;}}}}s:13:\"ebook_related\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:0;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:1:{s:5:\"title\";i:1;}}}}s:11:\"ebook_about\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:4:{s:5:\"title\";i:1;s:4:\"text\";i:1;s:5:\"items\";i:1;s:5:\"image\";i:1;}}}}s:14:\"call_to_action\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:7:{s:5:\"title\";i:1;s:10:\"background\";i:1;s:11:\"link_text_1\";i:1;s:11:\"link_text_2\";i:1;s:7:\"variant\";i:1;s:6:\"link_1\";i:1;s:6:\"link_2\";i:1;}}}}s:9:\"container\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:0;s:8:\"controls\";a:0:{}}}"],"_yoast_indexnow_last_ping":["1783690145"],"_elementor_page_assets":["a:2:{s:6:\"styles\";a:9:{i:0;s:13:\"ebook-gallery\";i:1;s:15:\"slider-controls\";i:2;s:16:\"ebook-key-points\";i:3;s:3:\"faq\";i:4;s:13:\"ebook-related\";i:5;s:22:\"grid-slider-responsive\";i:6;s:13:\"blog-resource\";i:7;s:11:\"ebook-about\";i:8;s:14:\"call_to_action\";}s:7:\"scripts\";a:1:{i:0;s:18:\"elementor-frontend\";}}"],"_elementor_css":["a:6:{s:4:\"time\";i:1784901961;s:5:\"fonts\";a:0:{}s:5:\"icons\";a:0:{}s:20:\"dynamic_elements_ids\";a:0:{}s:6:\"status\";s:4:\"file\";i:0;s:0:\"\";}"],"_elementor_element_cache":["{\"timeout\":1785322734,\"value\":{\"content\":\"<div class=\\\"elementor-element elementor-element-7c885ca5 e-flex e-con-boxed e-con e-parent\\\" data-id=\\\"7c885ca5\\\" data-element_type=\\\"container\\\">\\n\\t\\t\\t\\t\\t<div class=\\\"e-con-inner\\\">\\n\\t\\t[elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"]\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\",\"scripts\":[],\"styles\":[]}}"]},"_links":{"self":[{"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/ebook\/36300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/ebook"}],"about":[{"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/types\/ebook"}],"version-history":[{"count":10,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/ebook\/36300\/revisions"}],"predecessor-version":[{"id":36313,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/ebook\/36300\/revisions\/36313"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/media\/36309"}],"wp:attachment":[{"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/media?parent=36300"}],"wp:term":[{"taxonomy":"sector","embeddable":true,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/sectors?post=36300"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/solutions?post=36300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}