{"id":36854,"date":"2026-09-10T09:45:29","date_gmt":"2026-09-10T09:45:29","guid":{"rendered":"https:\/\/www.eudonet.com\/?post_type=ebook&#038;p=36854"},"modified":"2026-09-10T12:38:03","modified_gmt":"2026-09-10T12:38:03","slug":"reussir-son-cahier-des-charges-crm","status":"publish","type":"ebook","link":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/","title":{"rendered":"R\u00e9ussir son projet CRM dans l\u2019Enseignement Sup\u00e9rieur : guide complet et cahier des charges"},"featured_media":36855,"template":"","meta":{"_acf_changed":false},"sectors":[62],"solutions":[55],"class_list":["post-36854","ebook","type-ebook","status-publish","has-post-thumbnail","hentry"],"acf":{"author_name":"Emeric Donche ","author_link":"https:\/\/www.linkedin.com\/in\/emeric-donche\/","author_photo":25300,"author_bio":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9ussir son cahier des charges CRM | Eudonet<\/title>\n<meta name=\"description\" content=\"Structurez votre projet CRM et lancez votre consultation avec ce guide + cahier des charges pr\u00eat \u00e0 l&#039;emploi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9ussir son projet CRM dans l\u2019Enseignement Sup\u00e9rieur : guide complet et cahier des charges\" \/>\n<meta property=\"og:description\" content=\"Structurez votre projet CRM et lancez votre consultation avec ce guide + cahier des charges pr\u00eat \u00e0 l&#039;emploi.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/\" \/>\n<meta property=\"og:site_name\" content=\"Eudonet\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-10T12:38:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/09\/Pourquoi-telecharger-ce-LB-ESR.png\" \/>\n\t<meta property=\"og:image:width\" content=\"480\" \/>\n\t<meta property=\"og:image:height\" content=\"285\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/\",\"url\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/\",\"name\":\"R\u00e9ussir son cahier des charges CRM | Eudonet\",\"isPartOf\":{\"@id\":\"https:\/\/www.eudonet.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/09\/Pourquoi-telecharger-ce-LB-ESR.png\",\"datePublished\":\"2026-09-10T09:45:29+00:00\",\"dateModified\":\"2026-09-10T12:38:03+00:00\",\"description\":\"Structurez votre projet CRM et lancez votre consultation avec ce guide + cahier des charges pr\u00eat \u00e0 l'emploi.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#primaryimage\",\"url\":\"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/09\/Pourquoi-telecharger-ce-LB-ESR.png\",\"contentUrl\":\"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/09\/Pourquoi-telecharger-ce-LB-ESR.png\",\"width\":480,\"height\":285,\"caption\":\"R\u00e9ussir son projet CRM & Cahier des charges\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.eudonet.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"R\u00e9ussir son projet CRM dans l\u2019Enseignement Sup\u00e9rieur : guide complet et cahier des charges\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/#website\",\"url\":\"https:\/\/www.eudonet.com\/fr\/\",\"name\":\"Eudonet\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.eudonet.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#local-main-organization-logo\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"Eudonet\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"R\u00e9ussir son cahier des charges CRM | Eudonet","description":"Structurez votre projet CRM et lancez votre consultation avec ce guide + cahier des charges pr\u00eat \u00e0 l'emploi.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/","og_locale":"fr_FR","og_type":"article","og_title":"R\u00e9ussir son projet CRM dans l\u2019Enseignement Sup\u00e9rieur : guide complet et cahier des charges","og_description":"Structurez votre projet CRM et lancez votre consultation avec ce guide + cahier des charges pr\u00eat \u00e0 l'emploi.","og_url":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/","og_site_name":"Eudonet","article_modified_time":"2026-09-10T12:38:03+00:00","og_image":[{"width":480,"height":285,"url":"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/09\/Pourquoi-telecharger-ce-LB-ESR.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/","url":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/","name":"R\u00e9ussir son cahier des charges CRM | Eudonet","isPartOf":{"@id":"https:\/\/www.eudonet.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#primaryimage"},"image":{"@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#primaryimage"},"thumbnailUrl":"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/09\/Pourquoi-telecharger-ce-LB-ESR.png","datePublished":"2026-09-10T09:45:29+00:00","dateModified":"2026-09-10T12:38:03+00:00","description":"Structurez votre projet CRM et lancez votre consultation avec ce guide + cahier des charges pr\u00eat \u00e0 l'emploi.","breadcrumb":{"@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#primaryimage","url":"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/09\/Pourquoi-telecharger-ce-LB-ESR.png","contentUrl":"https:\/\/www.eudonet.com\/wp-content\/uploads\/2026\/09\/Pourquoi-telecharger-ce-LB-ESR.png","width":480,"height":285,"caption":"R\u00e9ussir son projet CRM & Cahier des charges"},{"@type":"BreadcrumbList","@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.eudonet.com\/fr\/"},{"@type":"ListItem","position":2,"name":"R\u00e9ussir son projet CRM dans l\u2019Enseignement Sup\u00e9rieur : guide complet et cahier des charges"}]},{"@type":"WebSite","@id":"https:\/\/www.eudonet.com\/fr\/#website","url":"https:\/\/www.eudonet.com\/fr\/","name":"Eudonet","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.eudonet.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.eudonet.com\/fr\/ressources\/ebooks-guides\/reussir-son-cahier-des-charges-crm\/#local-main-organization-logo","url":"","contentUrl":"","caption":"Eudonet"}]}},"metadata":{"copied_media_ids":["a:0:{}"],"referenced_media_ids":["a:1:{i:0;i:36855;}"],"_edit_lock":["1789043828:18"],"_edit_last":["18"],"_wpml_word_count":["881"],"_wp_page_template":["default"],"ebook_title":["R\u00e9ussir son projet CRM dans l\u2019Enseignement Sup\u00e9rieur : guide complet et cahier des charges"],"_ebook_title":["field_ebook_title"],"ebook_text":["<span data-contrast=\"auto\">Financement en tension, recrutement mis sous pression, exigences de souverainet\u00e9 renforc\u00e9es : l'enseignement sup\u00e9rieur doit structurer son capital relationnel. Ce livre blanc donne la m\u00e9thode pour construire votre projet CRM et le cahier des charges pr\u00eat \u00e0 l'emploi pour lancer votre consultation. Candidats, \u00e9tudiants, alumni, entreprises : une seule plateforme pour toutes vos relations.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n<ul>\r\n \t<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Cadrer votre projet CRM autour de vos priorit\u00e9s : recrutement, alumni, relations entreprises, ressources propres<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\r\n \t<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Identifier les 5 familles de cas d'usage prioritaires, du recrutement jusqu'\u00e0 la fondation<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n \t<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Formaliser un cahier des charges complet, pr\u00eat pour votre consultation<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<\/ul>"],"_ebook_text":["field_ebook_text"],"ebook_caption":["Un guide en 2 parties pour cadrer votre d\u00e9marche CRM et structurer votre consultation, pens\u00e9 pour les universit\u00e9s, grandes \u00e9coles, instituts de recherche et de formation."],"_ebook_caption":["field_ebook_caption"],"ebook_form_title":[""],"_ebook_form_title":["field_ebook_form_title"],"ebook_form":["2633"],"_ebook_form":["field_ebook_form"],"resource_featured_image":[""],"_resource_featured_image":["field_resource_featured_image"],"_elementor_edit_mode":["builder"],"_elementor_template_type":["wp-post"],"_elementor_version":["3.33.6"],"_elementor_data":["[{\"id\":\"4cf0348d\",\"elType\":\"container\",\"settings\":{\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"580eddfe\",\"elType\":\"widget\",\"settings\":{\"title\":\"Pourquoi t\\u00e9l\\u00e9charger ce livre blanc ?\",\"items\":[{\"_id\":\"ba394c1\",\"title\":\"Structurez votre d\\u00e9marche avant de choisir un outil\",\"short_description\":\"Choisissez le bon sponsor selon votre priorit\\u00e9 (Direction Syst\\u00e8mes Informatiques vs Direction relations entreprises), objectivez vos enjeux et vos b\\u00e9n\\u00e9fices attendus avant d'entrer dans le d\\u00e9tail fonctionnel. \"},{\"_id\":\"7c7eb16\",\"title\":\"Cadrez vos besoins fonctionnels et techniques\",\"short_description\":\"Un r\\u00e9f\\u00e9rentiel de besoins pr\\u00eat \\u00e0 l'emploi : recrutement et admissions, relations entreprises et taxe d'apprentissage, alumni, fondation et m\\u00e9c\\u00e9nat, exigences RGPD, souverainet\\u00e9 et interop\\u00e9rabilit\\u00e9. \"},{\"_id\":\"68c3e15\",\"title\":\"Passez \\u00e0 l'action avec un cahier des charges consultable\",\"short_description\":\"Un document structur\\u00e9 pour cartographier votre existant, formaliser votre p\\u00e9rim\\u00e8tre cible et lancer votre consultation ou appel d'offres sans repartir de z\\u00e9ro. \"}],\"gallery\":[{\"_id\":\"f1b55fc\",\"image\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Vignette-LB-CDC-ESR.png\",\"id\":36862,\"size\":\"\",\"alt\":\"R\\u00e9ussir son projet CRM dans l'Enseignement Sup\\u00e9rieur\",\"source\":\"library\"}}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"ebook_gallery\"},{\"id\":\"70eb6c0d\",\"elType\":\"widget\",\"settings\":{\"title\":\"Pourquoi structurer votre projet CRM maintenant ?\",\"text\":\"Concurrence accrue sur le recrutement, ressources propres devenues strat\\u00e9giques, insertion professionnelle scrut\\u00e9e, exigences de souverainet\\u00e9 renforc\\u00e9es : l'enseignement sup\\u00e9rieur est \\u00e0 un tournant. Ce livre blanc aide \\u00e0 transformer ces tensions en trajectoire de structuration. \",\"items\":[{\"_id\":\"3e8b43b\",\"title\":\"Partez des b\\u00e9n\\u00e9fices m\\u00e9tier, pas des fonctionnalit\\u00e9s\",\"short_description\":\"Le livre blanc d\\u00e9taille 5 familles de cas d'usage : le recrutement, candidatures et admissions, les relations entreprises, l\\u2019exp\\u00e9rience \\u00e9tudiante et l\\u2019insertion, l\\u2019engagement alumni, la fondation et leurs b\\u00e9n\\u00e9fices mesurables : attractivit\\u00e9, d\\u00e9veloppement des ressources, efficacit\\u00e9 op\\u00e9rationnelle, performance des \\u00e9quipes. \"},{\"title\":\"Structurez votre cahier des charges en toute rigueur\",\"short_description\":\"De la pr\\u00e9sentation de votre \\u00e9tablissement \\u00e0 la reprise des donn\\u00e9es, en passant par le p\\u00e9rim\\u00e8tre fonctionnel cible et les exigences techniques : le livre blanc guide poste par poste la formalisation d'une consultation solide. \",\"_id\":\"6ed8bf3\"},{\"title\":\"Digitalisez dans un cadre conforme et souverain\",\"short_description\":\"RGPD (dont des donn\\u00e9es sensibles), circulaire du 5 f\\u00e9vrier 2026 sur les achats num\\u00e9riques, NIS2, AI Act (application le 2 ao\\u00fbt 2026), le document transforme la conformit\\u00e9 en levier de confiance. \",\"_id\":\"cd6ec5e\"}],\"link_text\":\"T\\u00e9l\\u00e9charger le guide\",\"link\":{\"url\":\"#\",\"is_external\":\"\",\"nofollow\":\"\",\"custom_attributes\":\"\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"ebook_key_points\"},{\"id\":\"4497b55d\",\"elType\":\"widget\",\"settings\":{\"variant\":\"pure-white\",\"title\":\"Questions Fr\\u00e9quentes\",\"questions\":[{\"_id\":\"dc807fe\",\"question\":\"A qui s\\u2019adresse ce livre blanc ? \",\"answer\":\"<p><span data-contrast=\\\"auto\\\">Universit\\u00e9s, grandes \\u00e9coles, groupes multicampus, instituts de recherche et de formation, fondations acad\\u00e9miques, associations d'alumni. Con\\u00e7u en priorit\\u00e9 pour les directions du d\\u00e9veloppement\\\/admissions\\\/marketing, les directions des relations entreprises, les DSI, et la pr\\u00e9sidence\\\/direction g\\u00e9n\\u00e9rale.<\\\/span><span data-ccp-props=\\\"{}\\\">\\u00a0<\\\/span><\\\/p><p>motivante et engageante pour r\\u00e9duire drastiquement les abandons pr\\u00e9coces.<\\\/p>\"},{\"question\":\"Quelle est la diff\\u00e9rence entre le guide projet et le cahier des charges ? \",\"answer\":\"<p><span data-contrast=\\\"auto\\\">Le livre blanc est construit en deux parties dissociables : la premi\\u00e8re cadre votre d\\u00e9marche et objective la valeur attendue ; la seconde est un cahier des charges type pour structurer votre consultation ou appel d'offres une fois le projet cadr\\u00e9.<\\\/span><span data-ccp-props=\\\"{}\\\">\\u00a0<\\\/span><\\\/p>\",\"_id\":\"d5824cb\"},{\"question\":\"Ce contenu est-il utilisable directement pour lancer ma consultation ? \",\"answer\":\"<p><span data-contrast=\\\"auto\\\">Oui. Il couvre tous les postes cl\\u00e9s : pr\\u00e9sentation de l'\\u00e9tablissement, \\u00e9tat des lieux, p\\u00e9rim\\u00e8tre fonctionnel cible, exigences techniques et de souverainet\\u00e9, projet de d\\u00e9ploiement, reprise des donn\\u00e9es, grille d'\\u00e9valuation, canal d'achat (public vs priv\\u00e9).<\\\/span><span data-ccp-props=\\\"{}\\\">\\u00a0<\\\/span><\\\/p>\",\"_id\":\"d9669f9\"},{\"question\":\"Comment Eudonet accompagne-t-il les projets CRM dans l'ESR ? \",\"answer\":\"<p><span data-contrast=\\\"auto\\\">R\\u00e9f\\u00e9rence sectorielle avec plus de 260 \\u00e9tablissements accompagn\\u00e9s sur les diff\\u00e9rents enjeux m\\u00e9tiers (ESCP BS, Groupe OMNES Education, KEDGE Alumni, iaelyon, Universit\\u00e9 de Bordeaux, Fondation HEC...). Plateforme d\\u00e9velopp\\u00e9e et h\\u00e9berg\\u00e9e en France, conforme RGPD.<\\\/span><span data-ccp-props=\\\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\\\">\\u00a0<\\\/span><\\\/p>\",\"_id\":\"57b2379\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"faq\"},{\"id\":\"19babb9f\",\"elType\":\"widget\",\"settings\":{\"title\":\"Recommandations\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"ebook_related\"},{\"id\":\"158e0b8\",\"elType\":\"widget\",\"settings\":{\"title\":\"\\u00c0 propos d\\u2019Eudonet\",\"text\":\"Votre autonomie technologique est la cl\\u00e9 de votre impact durable sur la soci\\u00e9t\\u00e9 : nous sommes un \\u00e9diteur SaaS fran\\u00e7ais ind\\u00e9pendant depuis plus de 25 ans. Eudonet est la plateforme technologique de r\\u00e9f\\u00e9rence de plus de 1500 organisations qui \\u0153uvrent pour le bien public : secteur public, enseignement sup\\u00e9rieur, institutions culturelles, associations professionnelles, caritatives et fondations.\",\"items\":[{\"title\":\"100% d\\u00e9di\\u00e9e\",\"short_description\":\"Nos solutions sont totalement con\\u00e7ues pour votre secteur d'activit\\u00e9.\",\"_id\":\"9b019f7\"},{\"title\":\"+25 ans d\\u2019expertise\",\"short_description\":\"au service des organisations qui oeuvrent pour le bien public.\",\"_id\":\"a14782d\"},{\"title\":\"S\\u00e9curis\\u00e9 et conforme\",\"short_description\":\"Une plateforme CRM souveraine, 100% fran\\u00e7aise et qui respecte le RGPD.\",\"_id\":\"5af0a8a\"},{\"title\":\"+200 collaborateur\\u2e31ices\",\"short_description\":\"en Europe et au Canada. Au service de l\\u2019engagement et de la performance.\\n\\n\",\"_id\":\"909f2fe\"}],\"image\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/about-ebook-fs8.png\",\"id\":2596,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"ebook_about\"},{\"id\":\"7b1510bc\",\"elType\":\"widget\",\"settings\":{\"title\":\"Rejoignez les organisations qui font la diff\\u00e9rence\",\"background\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/cta-fs8-scaled.png\",\"id\":714,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"},\"link_text_1\":\"Prendre un RDV\",\"link_text_2\":\"Contacter notre \\u00e9quipe commerciale\",\"variant\":\"pure-white\",\"link_1\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/fr\\\/rdv\\\/\",\"is_external\":\"\",\"nofollow\":\"\",\"custom_attributes\":\"\"},\"link_2\":{\"url\":\"https:\\\/\\\/www.eudonet.com\\\/fr\\\/contact\\\/\",\"is_external\":\"\",\"nofollow\":\"\",\"custom_attributes\":\"\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"call_to_action\"}],\"isInner\":false}]"],"_wpml_media_duplicate":["1"],"_wpml_media_featured":["1"],"_wp_old_date":["2025-09-06","2025-09-08","2025-10-24"],"author_name":["Emeric Donche "],"_author_name":["field_custom_author_name"],"author_link":["https:\/\/www.linkedin.com\/in\/emeric-donche\/"],"_author_link":["field_custom_author_link"],"author_photo":["25300"],"_author_photo":["field_custom_author_photo"],"author_bio":[""],"_author_bio":["field_custom_author_bio"],"_wp_old_slug":["livre-blanc-esr-partenariat-relations-entreprises"],"_eael_post_view_count":["392"],"_elementor_page_settings":["a:1:{s:18:\"eael_ext_toc_title\";s:17:\"Table of Contents\";}"],"_eael_custom_js":[""],"ftp_typology":["18544"],"_ftp_typology":["field_ftp_typology"],"_yoast_wpseo_primary_sector":[""],"_yoast_wpseo_primary_solution":["55"],"_yoast_wpseo_content_score":["90"],"_yoast_wpseo_estimated-reading-time-minutes":["1"],"_yoast_wpseo_title":["R\u00e9ussir son cahier des charges CRM | Eudonet"],"_thumbnail_id":["36855"],"_yoast_wpseo_focuskw":["Cahier des charges CRM enseignement sup\u00e9rieur"],"_yoast_wpseo_metadesc":["Structurez votre projet CRM et lancez votre consultation avec ce guide + cahier des charges pr\u00eat \u00e0 l'emploi."],"_yoast_wpseo_linkdex":["48"],"_yoast_wpseo_videositemap-rating":["0"],"_yoast_wpseo_focuskeywords":[""],"_yoast_wpseo_keywordsynonyms":[""],"_yoast_indexnow_last_ping":["1789043883"],"_elementor_controls_usage":["a:7:{s:13:\"ebook_gallery\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:3:{s:5:\"title\";i:1;s:5:\"items\";i:1;s:7:\"gallery\";i:1;}}}}s:16:\"ebook_key_points\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:5:{s:5:\"title\";i:1;s:4:\"text\";i:1;s:5:\"items\";i:1;s:9:\"link_text\";i:1;s:4:\"link\";i:1;}}}}s:3:\"faq\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:3:{s:7:\"variant\";i:1;s:5:\"title\";i:1;s:9:\"questions\";i:1;}}}}s:13:\"ebook_related\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:0;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:1:{s:5:\"title\";i:1;}}}}s:11:\"ebook_about\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:4:{s:5:\"title\";i:1;s:4:\"text\";i:1;s:5:\"items\";i:1;s:5:\"image\";i:1;}}}}s:14:\"call_to_action\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:1;s:8:\"controls\";a:1:{s:7:\"content\";a:1:{s:15:\"content_section\";a:7:{s:5:\"title\";i:1;s:10:\"background\";i:1;s:11:\"link_text_1\";i:1;s:11:\"link_text_2\";i:1;s:7:\"variant\";i:1;s:6:\"link_1\";i:1;s:6:\"link_2\";i:1;}}}}s:9:\"container\";a:3:{s:5:\"count\";i:1;s:15:\"control_percent\";i:0;s:8:\"controls\";a:0:{}}}"],"_elementor_page_assets":["a:2:{s:6:\"styles\";a:9:{i:0;s:13:\"ebook-gallery\";i:1;s:15:\"slider-controls\";i:2;s:16:\"ebook-key-points\";i:3;s:3:\"faq\";i:4;s:13:\"ebook-related\";i:5;s:22:\"grid-slider-responsive\";i:6;s:13:\"blog-resource\";i:7;s:11:\"ebook-about\";i:8;s:14:\"call_to_action\";}s:7:\"scripts\";a:1:{i:0;s:18:\"elementor-frontend\";}}"],"_elementor_css":["a:6:{s:4:\"time\";i:1789982635;s:5:\"fonts\";a:0:{}s:5:\"icons\";a:0:{}s:20:\"dynamic_elements_ids\";a:0:{}s:6:\"status\";s:4:\"file\";i:0;s:0:\"\";}"],"_elementor_element_cache":["{\"timeout\":1790069036,\"value\":{\"content\":\"<div class=\\\"elementor-element elementor-element-4cf0348d e-flex e-con-boxed e-con e-parent\\\" data-id=\\\"4cf0348d\\\" data-element_type=\\\"container\\\">\\n\\t\\t\\t\\t\\t<div class=\\\"e-con-inner\\\">\\n\\t\\t[elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"][elementor-element k=\\\"f776af351c5d06ee0390676dafcd43ee\\\" data=\\\"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\\\"]\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\",\"scripts\":[],\"styles\":[]}}"]},"_links":{"self":[{"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/ebook\/36854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/ebook"}],"about":[{"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/types\/ebook"}],"version-history":[{"count":10,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/ebook\/36854\/revisions"}],"predecessor-version":[{"id":36870,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/ebook\/36854\/revisions\/36870"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/media\/36855"}],"wp:attachment":[{"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/media?parent=36854"}],"wp:term":[{"taxonomy":"sector","embeddable":true,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/sectors?post=36854"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/www.eudonet.com\/fr\/wp-json\/wp\/v2\/solutions?post=36854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}