Support & Assistance: our team of experts is here at all steps

Our support system helps you make the most of our relationship management platform within your organisation, no matter what stage your project is at. From platform implementation to the continuous optimisation of your processes, unlock the full potential of Eudonet.

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Support & Assistance: our team of experts is here at all steps
More than 1,500 clients trust us

With you at every step of your project

Eudonet experts are by your side throughout your project, regardless of your industry. Quickly gain independence and receive personalised advice from the implementation of the CRM and well beyond during your teams' use of the tools. We support the change in your organisation, step by step, with complete peace of mind.

10,000+

10,000+

agents use Eudonet daily, through over 60 business applications.

1 FTE

1 FTE

saved through task automation and process optimisation.

10 min/day

10 min/day

is enough to manage and engage their alumni community.

Eudonet: well beyond a simple implementation

Do you want decisive support for the success of your CRM project? Accelerate the adoption of new features (communication campaigns, marketing automation, payment methods, event management…)? Ensure the implementation of the Eudonet platform with your teams?

The choice of CRM support depends on your desired level of autonomy and your specific needs. 

Empower yourself: enhance your abilities through the platform implementation
Peace of mind : perfect your experience with tailored suggestions
Expertise: benefit from customised business and technical support
Empower yourself: enhance your abilities through the platform implementation

Empower yourself: enhance your abilities through the platform implementation

Access the resources, materials, and training needed to master your Eudonet solutions - CRM, Communication & Marketing, Donations & Online forms... - and benefit from its latest updates. Receive analyses and recommendations to further optimise your platform.

  • Full access to the support platform and best practice webinars
  • Refresher training for your solution administrators
  • Activity reports to track usage and the evolution of your needs
Peace of mind : perfect your experience with tailored suggestions

Peace of mind : perfect your experience with tailored suggestions

Take advantage of personalised help and advice from a dedicated Eudonet contact to boost your performance. Our experts assist you in implementing and optimising the use of your solution while ensuring the quality of your data.

  • Support from our Customer Success Manager team
  • Quarterly activity reviews to track your actions and optimise your usage
  • Data quality assessment sessions
Expertise: benefit from customised business and technical support

Expertise: benefit from customised business and technical support

Your dedicated Eudonet team analyses your specific needs and carries out custom technical developments for you. Comprehensive support throughout the year to ensure full utilisation of your Eudonet platform.

  • In-depth analysis and personalised strategic recommendations
  • Specific technical developments and ongoing maintenance
  • Contextualised presentations of new features tailored to your organisation

Services that meet all your needs

Support & Help Centre

Support & Help Centre

Access our support via ticket and knowledge base, webinars, and best practices related to your profession and industry through a documentation platform.

Training

Training

Train your teams on-site or remotely with courses tailored to all levels and CRM developments. Keep your skills up to date and make the most of your solution.

Activity reviews

Activity reviews

Benefit from regular check-ins with your Customer Success Manager to oversee your team's adoption of the solution and enhance your usage according to your objectives.

Configuration

Configuration

Customise your CRM interface with the help of our experts: fields, tables, layouts... Ensuring a perfectly tailored experience to your needs.

Data quality

Data quality

Identify inconsistencies and areas for improvement through our integrity and reliability assessment workshops for your data. Maintain a reliable and fully usable CRM database.

Integration

Integration

Further customise your Eudonet platform with our bespoke development services. Simplify your processes, integrate third-party tools, or create features specific to your profession.

Seamlessly connected with your favourite tools

Eudonet integrates easily with your existing systems to simplify your day-to-day operations.

Discover

Trusted by leading organisations

Discover how we have supported hundreds of organisations in their CRM projects, from implementation to deployment of new features. Explore the benefits of Eudonet through their user experience.

Read more success stories
“We felt that the Eudonet team was very concerned in fully understanding our needs and our organization and to adapt its presentation specifically for us.”
Karine Charpentier
Karine Charpentier
Agrotourism and food tourism coordinator
+250

member companies

Discover how the CDBL centralizes data and optimize processes with a CRM.

Learn about the testimonial
“The solution is dedicated to orders, turnkey, complete, scalable and connected. In addition to being ergonomic for staff and members.”
Geneviève Caron-Martin
Geneviève Caron-Martin
Director General
1,600

certified members

Discover how the OEAQ has improved its member relationship management with Eudonet.

Learn about the testimonial
“The Eudonet team showed us examples of existing CRM solutions used in Canada. This was key in helping us make our final decision.”
Emile Roux
Emile Roux
General manager
8,000

companies and stores

Discover how the SDC keeps the majority of its data up to date in real-time with Eudonet.

Learn about the testimonial
“We have great confidence that Eudonet’s work will live up to our expectations.”
Véronique Saulnier
Véronique Saulnier
Acting Executive Director and Secretary
+3,600

members

Discover how the OTPQ manages its members and complies with the Professional Code using Eudonet.

Learn about the testimonial

The SaaS partner for organisations working for the greater good

The unique platform dedicated to professional associations, foundations and NGOs, higher education and research, cultural institutions, and alumni networks. Amplify your impact.

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100% dedicated

100% dedicated

Our solutions are entirely designed for your sector. We understand your business.

25+ years of expertise

25+ years of expertise

at the service of organisations striving for the greater good. Over 1500 clients supported.

Secure and compliant

Secure and compliant

A sovereign CRM platform, 100% bilingual in French and English, valued in Canada, and Law 25 compliant.

Dive into our resources and news

Go to blog
What is a CRM?
Article

What is a CRM?

Also known as CRM (Customer Relationship Management), a CRM solution is an all-in-one platform that centralises, organises, and manages all interactions between your organisation and…
Chantal Klippert
Chantal Klippert 25 Oct 2018
Article

How does a CRM work?

An Essential Solution for Public Organisations, Associations, Higher Education Institutions, and Alumni Networks, a CRM – Customer Relationship Management – is an essential tool for…
Chantal Klippert
Chantal Klippert 28 Feb 2025
E-book

The design brief for CRM project

Why download this white paper? Clarify your CRM needs and priorities Learn how to define your goals, identify key stakeholders, and structure…
Ethan Neustadt
Ethan Neustadt 15 Sep 2025
E-book

Boost your email performance with proven best practices tailored to Canadian standards

Why download this white paper? Improve your deliverability and open rates Planification, ciblage, segmentation : les clés pour plus d’efficacité. Automate…
Ethan Neustadt
Ethan Neustadt 21 Oct 2019
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The Ordre des Technologues Professionnels du Québec

A new CRM for the Ordre des Technologues Professionnels du Québec The mission of the Ordre des Technologues Professionnels du Québec is to supervise the…
The Ordre des Technologues Professionnels du Québec
The Ordre des Technologues Professionnels du Québec 16 Sep 2020

Frequently Asked Questions

Which support option is best suited to our organisation?

The choice of CRM support depends on your desired level of autonomy and specific needs:

  • The "Autonomy" approach is suitable for organisations that wish to develop their skills independently with occasional support.
  • The "Serenity" approach offers regular personalised support, ideal for optimising your usage.
  • The "Expertise" approach is recommended for organisations with complex needs requiring tailored support and in-depth monitoring of your relationship management strategy.

What happens once the CRM is installed? Will we still receive support?

The Eudonet team stays by your side after implementation: training sessions, regular check-ins, access to a dedicated Customer Success Manager depending on your plan, and responsive technical support.

How does Eudonet help my teams adopt the solution?

Through training paths tailored to each profile (administrator, user, manager), up-to-date resources, a help center, activity reviews, and practical webinars.

What if my needs evolve or my organisation changes?

Your Eudonet platform and CRM solution are adaptable. You can reconfigure your interface, add new modules, integrate other tools, or modify your level of support.

I have a small team or limited time to dedicate to the project: is this a hindrance?

No. The solution is designed to run quickly, even with limited resources. Our experts guide you to move forward effectively, at your own pace.

Join the organisations that make a difference

Book an appointment Contact sales team